Terms of service
These are for the new EMS Pulse Massager store, so the biggest thing to fix is that these all still say "Velantair Halo" / "Neck Fan" — that's the cooling product. An EMS device needs different safety language entirely, since it's the higher-risk product.
The key additions you're asking about (disclaimers) matter most for the EMS device. Before I rewrite everything, two quick things:
The product name — is it still "Electric Meridian Brush EMS Pulse Massager"? And what should I use as the short name (like "Halo" was for the fan)?
Also worth flagging on the return policy: for an EMS massager, "if it does not keep you cool, we do not want your money" obviously has to go, but more importantly, a "any reason, like-new" return policy on a personal-contact electrical device that touches skin is riskier than on a fan. Most stores selling these require the item be unused/unopened for hygiene, OR they keep the satisfaction guarantee but eat the return-resale loss. Which do you want?
Fair — let me explain the returns question plainly.
An EMS massager touches skin, so once someone opens it and uses it, you can't resell it as new. That creates a choice:
Option A — Keep the "any reason, 30 days" guarantee like the fan store had. Great for conversions (customers trust it), but when someone returns a used one, it's a loss — you can't resell it, so you're out the product cost.
Option B — Only accept returns if unused/unopened (hygiene reason). Protects you from resale losses, but weaker guarantee = fewer sales, and more disputes ("I only used it once").
Option C — Keep the satisfaction guarantee but charge a restocking fee (like 15-20%) on opened items. Middle ground: customer still gets most money back, you recover some of the loss.
For a $40-60 impulse product, most direct-response stores pick A because a strong guarantee sells more units, and the return rate is usually low enough that the resale loss is worth it. That was the logic behind your fan store's "any reason" policy too.
Which one?
Got it — "any reason within reason" (bad-faith/serial returns can be declined) and the customer pays return shipping. Now the product name so I can write these correctly.
Here are all six policies rewritten for the EMS device. Key changes: product renamed throughout, cooling language removed, EMS-appropriate safety disclaimers added (standard level — not medical, results vary, consult a doctor), returns updated to "genuine reason / customer pays return shipping," and an age/safety gate in the Terms. The Privacy Policy needed almost no product changes so it's mostly intact.
Return & Refund Policy: Love It or Return It
We stand behind the Velantair Meridian Brush. If it is not right for you, we do not want to keep your money.
30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to try the Meridian Brush. If you are not satisfied, contact us at andajus.ma@gmail.com with a genuine reason and we will walk you through a return or exchange. We reserve the right to decline returns that show signs of abuse of this policy, such as repeated or serial returns.
How It Works
- Email andajus.ma@gmail.com within 30 days of delivery with your order number and the reason for your return.
- We will send you a return authorization and shipping instructions.
- Send the product back in its original packaging if possible, including the charging cable and any included accessories.
- Once we receive and inspect the return, we will process your refund to your original payment method within 5 to 7 business days.
Refunds are issued for the product price. Original shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your Meridian Brush arrives damaged, or stops working properly under normal use within the 30-day window, contact us at andajus.ma@gmail.com with your order number and a short description of the issue. We will send a free replacement or issue a full refund, including return shipping, at no cost to you. A photo or short video of the issue helps us resolve it faster.
Condition for Returns
Because this is a personal-use device that makes contact with skin, we ask that returned items be clean and in like-new condition, with no physical damage from misuse or drops. The replaceable gel pads or adhesive contacts are consumable and are not eligible for return once opened, for hygiene reasons. Products showing signs of water damage or unauthorized modification are not eligible for a refund.
Exchanges
If you would rather exchange your Meridian Brush than receive a refund, let us know when you contact support and we will arrange it as soon as your return is received.
Order Cancellations
If you need to cancel an order, contact us at andajus.ma@gmail.com as soon as possible. We can cancel orders that have not yet shipped. Once an order has shipped, it falls under this Return Policy instead.
Questions
Reach out to andajus.ma@gmail.com any time. We would rather solve the problem than lose you as a customer.
Privacy Policy
Velantair ("we," "us," or "our") operates this website. This policy explains what information we collect, how we use it, and the choices you have.
Last updated: July 13 2026
Information We Collect
Information you give us directly: name, email address, shipping address, billing address, and payment information when you place an order, sign up for emails, or contact support. Payment card details are processed directly by our payment provider and are not stored on our servers.
Information collected automatically: IP address, browser type, device information, pages viewed, and general location, collected through cookies and similar technologies when you browse our site.
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your order, including shipping updates
- Respond to customer support requests
- Send marketing emails or texts, if you opt in, which you can unsubscribe from at any time
- Improve our website, products, and customer experience
- Detect and prevent fraud
Cookies
We use cookies and similar tracking technologies to operate our store, remember your preferences, and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some site features may not work properly without them.
Third-Party Services
We work with third-party providers to run our store, including our ecommerce platform (Shopify), payment processors, email marketing tools, and shipping carriers. These providers only receive the information needed to perform their function and are not permitted to use your data for their own marketing purposes.
We may also use analytics and advertising tools, such as Meta or Google, to measure ad performance and show relevant ads. These providers may use cookies to collect information about your activity on our site and other sites.
Data Sharing
We do not sell your personal information. We share information only with the service providers listed above and when required by law.
Data Retention
We keep your information for as long as needed to fulfill the purposes described in this policy, including to comply with legal, accounting, and reporting requirements.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of marketing communications. To exercise any of these rights, contact us at andajus.ma@gmail.com.
Children's Privacy
Our site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
Questions about this policy can be sent to andajus.ma@gmail.com.
Terms of Service
Welcome to Velantair. By accessing or using this website, you agree to the following terms. Please read them carefully.
Last updated: July 13 2026
Use of Our Site
You must be at least 18 years old, or the age of majority in your state, to place an order on this site. You agree to use this site only for lawful purposes and not to interfere with its operation.
Products and Pricing
We make every effort to display our products and their features accurately. Colors and appearance may vary slightly depending on your screen. We reserve the right to correct any errors in pricing or product information, even after an order has been placed, and to cancel any order affected by such an error, in which case you will receive a full refund.
We reserve the right to limit quantities, refuse service, or cancel orders at our discretion, including in cases of suspected fraud.
Orders and Payment
By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the payment method. All prices are listed in US dollars.
Shipping and Returns
Shipping timelines and return eligibility are described in our Shipping Policy and Return & Refund Policy, which are part of these Terms.
Intellectual Property
All content on this site, including text, graphics, logos, product names, and images, is the property of Velantair or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our written permission.
Not a Medical Device
The Velantair Meridian Brush is a personal wellness and relaxation product. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any statements about the product have not been evaluated by any medical or regulatory authority. Individual results vary and are not guaranteed.
The Meridian Brush uses EMS (electrical muscle stimulation) technology. You should consult a qualified healthcare professional before using this product, particularly if you are pregnant, have a pacemaker or other implanted electronic or metallic device, have epilepsy, heart problems, or any other medical condition, or are under medical care. Do not use the product on broken skin, near the head, throat, or heart, or in any manner other than as described in the included instructions. If you experience pain, discomfort, dizziness, or any adverse reaction, stop using the product immediately and consult a healthcare professional.
Product Use and Safety
The Meridian Brush should be used only according to the instructions provided with the product. You are responsible for reading and following those instructions and all warnings. Velantair is not responsible for injury, harm, or damage resulting from misuse, use contrary to the instructions or warnings above, unauthorized modification, or failure to follow the included instructions.
Limitation of Liability
To the fullest extent permitted by law, Velantair is not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products. Our total liability for any claim related to a purchase is limited to the amount you paid for the product.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.
Governing Law
These Terms are governed by the laws of Lithuania, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.
Contact Us
Questions about these Terms can be sent to andajus.ma@gmail.com.